Refund & Cancellation Policy

Last updated: February 2026

Understanding Cancellation Policies

Each hotel sets its own cancellation policy, which is clearly displayed during the booking process. The cancellation terms shown at checkout apply to your specific booking. Please review these carefully before confirming your reservation.

Types of Rates

Free Cancellation Rates

These rates allow you to cancel without charge up until a specified deadline (typically 24-72 hours before check-in). The exact deadline is shown on your booking confirmation.

Partially Refundable Rates

Some rates may charge a cancellation fee (often one night's stay) if cancelled after a certain date. The remaining amount would be refunded.

Non-Refundable Rates

These discounted rates cannot be cancelled or modified. No refund is available if you cancel, modify, or fail to arrive. Consider travel insurance for these bookings.

How to Cancel a Booking

To cancel or modify your booking:

  1. Refer to your confirmation email for the booking reference
  2. Contact us with your booking details
  3. We will process your cancellation according to the applicable policy
  4. Refunds (if applicable) will be issued to your original payment method

Refund Processing

When a refund is applicable:

  • Refunds are processed within 5-10 business days
  • The refund will be credited to the original payment method
  • Your bank may take additional time to reflect the credit
  • Currency conversion rates may affect the final refund amount

No-Show Policy

If you do not arrive at the hotel without cancelling ("no-show"), you will typically be charged for the full stay. The hotel may also cancel any remaining nights of your reservation.

Modifications

Date changes or other modifications are subject to availability and may result in price changes. Some rates do not permit modifications. Contact us as early as possible if you need to change your booking.

Exceptional Circumstances

In cases of force majeure (natural disasters, government travel restrictions, etc.), we will work with hotels to find appropriate solutions. Each situation is handled on a case-by-case basis.

Travel Insurance

We strongly recommend purchasing travel insurance, especially for non-refundable bookings. Travel insurance can protect you against unforeseen circumstances that may require cancellation.

Contact Us

For cancellation requests or questions about our refund policy, please contact us through our website. Include your booking reference number for faster assistance.